Have you had an enjoyable experience with one of our staff? We are always thrilled to hear reviews about our company, our team members and your service experience. Please drop us a line to let us know how we are doing.

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Santa Rosa


I ordered a new hot tub cover last week and it was so simple. I called and made the order over the phone. They had all the information needed to fit my tub. I thought it would be at least 6 weeks because our cover folds opposite normal. I was so pleasantly surprised when they called to say it was in only after one week! And it was the right one!. Thank you Hot Tub Store!

Kathy P

Everyone has been very helpful, considerate and most willing to help.

R Dinwiddie

After going into the store many times and Mr. Lady was very helpful every time. I finally found my perfect spa that fit our family and needs. There was no pressure ever. Thank you for being there for the Bryant family.


I had the best experience in regard to the purchase and set up of my new Hot Springs Spa! Bridgette and Mike are experts at what they do and welcomed me in to their family of spa owners. I have never owned a spa and just knowing that I could call them anytime for advice was worth every penny. A friend said "You can purchase a spa for much less than what they are asking" and I said that their referrals alone for concrete readiness and the electrical work to be done was more than worth it. This was an expensive project to undertake but it went off with a hitch! Not 1 problem did we encounter...

Wendy Harper

43 years with four different hot tubs, redwood and acrylic. This Hot Spring unit is clearly the best! Almost NO maintenance and so easy to keep clean and ready to use. The overall quality is clearly better than the competition. I've had this Jetsetter JJ for nearly 10 years now, and it still looks new. Just one service call for a heater relay control board, and they covered part of the replacement cost even after 6 years! My local dealer in Vacaville is always pleasant to deal with and I could no be happier with the entire experience.

Jack, Rio Vista CA

Hi Bridget,
Connie and I would like to thank you for a fantastic buying experience. You and The Hot Tub Store exceeded our expectations in every way possible.
We appreciate the way you helped coordinate to perfection, every aspect of the purchase and delivery process. I would put it on par with our recent car purchase from Tesla Motors!
The delivery crew was efficient, professional on time. Chris Karle, the electrician you recommended was awesome and got us hooked up and running in under an hour.
The fact that you are taking the effort on your own time tomorrow to...

Jim and Connie

I have a ton of back pain, degenerative disc. The Moto seats in my Vanguard do wonders for relieving pressure. I sleep better than I have in years!

T.S - Auburn, CA

My favorite time of day is sipping my coffee as the sun rises and I am relaxing in my Grandee! I love it!

S.M. - Cotati, CA

My jetsetter eliminates almost all knee pain and is very relaxing during the winter months. Great buy!

J.V. - Cool, CA

SilkBalance is all it claims and more! Easy spa maintenance & soft skin after bathing. Even purchased a jacket to math SilkBalance colors.

Mary Allen - Willits, CA

This is our 20th year with a hot springs spa.

Joan and Dave - Folsom

We have had our hot tub for 14 years and love it so much. We will never be without one.

Lisa - Santa Rosa

Best investment I ever made in my life.

GF - Santa Rosa

I hot tub first thing in the morning-it organizes my whole day and I start the day refreshed and relaxed.

DF - Sebastopol

I love being with my kids! Relaxing is lovely.

JJ - Windsor

My Hot Spring has kept me walking for the past 11 years. Thank you!

LM - Santa Rosa

Dear Silk Balance, For about a year now my wife has had been dealing with sensitive skin, and our hot tub was causing her skin dryness and irritation. For two months now we have been using the Silk Balance product and I am happy to say with a 100% success! My wife once again is enjoying our hot tub thanks to Silk Balance. I must say the water feels smooth and inviting every night when we kick back to relax! Thanks so much for your awesome product!

Customer in Sonoma, CA

I like the fact that I don't have to test the water daily. It's so easy!

Chuck Desepte

We absolutely LOVE your spa product, SilkBalance!

Have used SilkBalance on a weekly basis for two years running and are always amazed at the results. Keeps our Hot Springs Spa crystal clean with a pleasant and fresh scent. No dry or itchy skin in our home! Attached please find a picture of my wife, Pam, she is President of Spa Maintenance in our home along with her VP assistant, Archie.

Keep making great spa products for hedonistic spa lovers like us.

Bob and Pam Hoffmann - Napa, CA

We've been enjoying our Hot Springs Sovereign for nearly six months soaking nearly every day. When shopping, our concerns included ease of care and avoiding the chemical smell of so many spas. These questions are really about caring for water quality. Learning about the options for water treatment, the choice was clear for us, Silk Balance. It's a one step process, taking just seconds after spa use. The result is consistent and clear, great water quality, every day.

Gordon Oslund

Our family loves Silk Balance. It keeps our hot tub clean and fresh without the nasty chemical additives. It is also so easy to use. Thank you.

The Wood Family

I love my new spa! My skin could not tolerate other spas because the chemicals were simply too strong. I don't have any troubles in my new spa using SilkBalance! Thanks.

Pamela Creedon - Elkgrove, CA

I am very pleased with the product, as it has saves countless hours of spa water care. It makes water very clear and soft, which has made our spa a joy to own. We'd recommend the product to simplify spa water care and maximize enjoyment.

Ken Christensen

We've been using Silk Balance and Enhanced Shock along with the silver Ion cartridge and this has made maintenance extremely easy. We've followed the instructions given with our tub and have had absolutely no problems with the water. We've owned two other hot tubs and used various methods of trying to keep the water clear, but the Silk Balance routine has been the most effective and simple water treatment we've found. We no longer have to constantly test the water. YEA!!

Gail Chapin

Sue I would like to Thank You for all the information regarding the Silk Balance product I use my Hot Tub almost every day being one of those people with dry skin I really like the fact it doesn't dry my skin as much as other products do.

Craig Walters - Stockton, CA

We love the smooth and moisturizing feeling the water gives us each time we use our spa. There is absolutely no chemical smell and the maintenance of adding it to the spa is quick and simple. We will definitely continue to use this product.

David & Cheridah

My hot tub was delivered two weeks ago and I have not let a day pass without enjoying it for at least one hour after work! Thank you to the West Sac Hot Tub store for making my dream become a reality! I am in love with my hot tub and appreciate the customer service you have provided!

Laura - Sacramento, CA